Scheduling
Manicures take about 25 minutes, and pedicures about 40 minutes. A mani-pedi combo takes roughly one hour (a bit longer for gel). Please allow 10 minutes of drying time after your appointment. The length of each service is also listed when booking online.
Please have a clean table and chair available for your technician. We bring the rest!
Yes! Email us at care@pierslaine.com and we’ll update your booking.
Yes, absolutely! For groups or back-to-back appointments, we can often send two or more technicians so everyone can be serviced at the same time. Just email care@pierslaine.com after booking (or include a note in your request), and our team will coordinate the logistics for you.
Absolutely! If you have a preferred technician, just email care@pierslaine.com after booking and we’ll do our best to accommodate your request. While availability can vary, rest assured that all of our technicians are highly experienced and held to the same premium service standards — you’ll be in great hands every time.
Not at the moment, but if you’re short on time, let us know — our technicians will do their best to accommodate a faster appointment. You can email care@pierslaine.com in advance or mention it when your technician arrives.
We’ll always try to add a technician and make it work. If you don’t see your desired time, email us at care@pierslaine.com or text (203) 275-7977, and we’ll do our best to fit you in.
Yes! You’ll receive an email confirmation immediately after booking.
If your technician is delayed, we’ll do our best to notify you directly.
No problem — just text us at (203) 275-7977 so we can notify your technician and adjust as best we can.
We completely understand that life gets busy! However, because your technician has reserved that time exclusively for you, missed appointments are charged in full. You’re always welcome to rebook anytime online or via email.
You can email us at care@pierslaine.com to reschedule or modify your booking. (We’ll soon have in-app changes available, too!)
Appointments can be booked with as little as one hour’s notice, subject to availability — though we recommend scheduling early to secure your preferred time.
We get it – plans change!
- 48+ hours in advance: No charge
- 12–48 hours: 50% service charge
- Under 12 hours: Full service charge
To modify or cancel, just email us at care@pierslaine.com.
Services
We come fully equipped with all tools and products needed for your service. However, if you prefer that we use your own tools or products, we’re happy to accommodate — simply let your technician know when she arrives.
Please note: for gel services, we use CND Shellac products to ensure compatibility with our lamps and professional curing standards.
Not at this time. If you’d like to see waxing or other beauty treatments added in the future, we’d love to hear from you — email hello@pierslaine.com to share your feedback.
We currently feature a curated selection of Essie and CND Shellac polishes in our most requested shades.
- Essie is our go-to for classic manicures — it’s 8-free, meaning it’s formulated without eight of the most harmful chemicals commonly found in nail polish.
- For gel services, we exclusively use CND Shellac, the premium industry standard known for its superior shine, long wear, and safe removal process that protects the natural nail.
If there’s a specific color you’d like for your appointment, email care@pierslaine.com and we’ll do our best to include it for you.
Billing / Payment
We accept all major credit and debit cards.
A 20% gratuity is automatically added during booking and goes directly to your technician — we do not take any portion of it.
We kindly ask that all gratuities remain digital to maintain accurate recordkeeping and cleanliness standards.
Rest assured, 100% of your gratuity is paid directly to your technician, with no processing fees deducted from their earnings. If you’d like to leave an additional gratuity, please email care@pierslaine.com and we’ll send you a payment link to process.
Sales tax varies by city and state. We follow all local tax laws and apply them automatically at checkout.
Your safety is our top priority. We use Stripe, a trusted third-party payment processor, to handle all transactions securely. Stripe is certified to the highest level of payment security standards (PCI Level 1) and uses advanced encryption to protect your information. https://stripe.com/legal/ssa
safety
The health and wellbeing of our clients and technicians is our top priority. We ask our technicians to maintain rigorous cleanliness and safety standards that meet or exceed industry guidelines to ensure every appointment is both safe and luxurious.
Our protocols include:
- Strict sanitation: All non-disposable tools (e.g. nail trimmers and cuticle cutters) are sterilized using a hospital-grade disinfectant between every appointment.
- Protective measures: Technicians wear single-use gloves and masks and follow all current health and hygiene best practices.
- Contactless payments: All bookings and payments are processed digitally for added convenience and cleanliness.
Events
From holiday parties and corporate wellness events to bachelorette celebrations, kids’ birthdays, and casual gatherings with friends, we bring luxury nail care directly to your event – wherever it’s happening.
Events can take place in-home, in-office, at a hotel or bridal suite, or in a residential building common space. We’ll tailor the setup and number of technicians to fit your guest list and venue.
Absolutely! In addition to providing manicures and pedicures, our team can handle full event coordination, including:
- Food & beverage setup
- Custom party favors
- Music and décor
- Photography and social content
- Brand or theme integration
We make it seamless so you can simply enjoy the experience.
Pricing varies based on event size, services, and technician count. We’ll customize a package to match your vision and budget, ensuring a polished, memorable experience every time.
To start planning, visit our Events page or email hello@pierslaine.com — our team will help design the perfect setup.
We love hearing from you!
We’re here to help. Contact us any time: hello@pierslaine.com