Scheduling

Manicures take about 25 minutes and pedicures about 40 minutes. You can expect a mani / pedi combo to take roughly an hour. It will be slightly longer for gel. Please allow about 10 minutes after your appointment ends for drying.
Please have a clean table and chair available. If the appointment is at a location where this is not available, please let us know in advance so we can bring the appropriate equipment.

Please email our customer support team at reservations@pierslaine.com and we’ll manually adjust the appointment to include the additional requested services.

To arrange a reservation for more than one person in your party, please book individual appointments back to back. In an effort to limit the spread of Covid-19, we are limiting the number of technicians to one per group booking, so unfortunately we cannot accommodate more than one appointment at a time.
We do not offer express services at this time. However, if you’re in a rush, please let us know and our technicians will do their best to complete the service in a timely fashion. You can either add a note directly during checkout or less us know when the technician arrives.
Yes, you can book a recurring appointment to be weekly or monthly. This is a great way to make sure your desired time doesn’t sell out.
Login to your account with us and you can see a history of your appointments, including the name of your technician. This should make it easy for you to rebook with the same individual.
We will do our best to accommodate your request. Please email our customer support team at reservations@pierslaine.com or give us a call at

If your preferred date and time isn’t available, email us at reservations@pierslaine.com or give us a call at [insert number here] and we’ll manually add your name to our waitlist.

Yes, we will send you an email reminder 24 hours prior to the start of your appointment and a text reminder within a few hours to the start of your appointment.

We know life gets busy and that unexpected commitments may arise. That’s why we won’t penalize you for cancellations made more than one day in advance. For cancellations more than one day in advance, you can do this directly in the platform. For same day cancellations, we kindly ask that you call [insert phone number] or email us at reservations@pierslaine.com to reschedule.

If your nail technician is running late to an appointment, she’ll contact you directly. We’ll soon have a feature where the technician will be able to notify you with their exact ETA based on their distance to your location. Stay tuned!

We work hard to ensure this doesn’t happen and that all nail technicians arrive at their scheduled appointments timely. In the event your nail technician doesn’t arrive, please call [insert phone number] or email us at reservations@pierslaine.com and we’ll do whatever it takes to reschedule and make it right.

If you’re running late to an appointment, you can reach out to your nail technician in our app, or give us a call at [insert phone number] and we’ll notify the technician for you.
We know schedules get busy and sometimes we forget our commitments – it’s human! If you forget to show up to an appointment, we’ll unfortunately need to still charge you for the full amount as we’ll need to pay the nail technician for their time. We hope you understand and give us a call, email, or go on the website to book another appointment time.

To modify or reschedule an appointment, login to your account. Please note we can only accept modifications more than 24 hours before the start of your appointment. For same day modifications please please call [insert phone number] or email us at reservations@pierslaine.com

You can schedule an appointment with as little as one hours’ notice. Availability on the website is updated in real time.

Services

We come fully prepared with tools and products for each service, however, if you prefer we use your tools or products, that’s not a problem. Please just let your nail technician know your preference when she arrives.

Unfortunately at this time we cannot accommodate only a polish change. In full transparency, a polish change costs too little to cover the travel time to the appointment, and we simply can’t make the economics work. It’s important that we treat our nail technicians well, and part of that is providing them with appropriate compensation. We hope you understand.


That said, we can accommodate a polish change if it’s an additional service on top of one of our regular priced services. In this case, we would charge $20 for the polish change. You can book this as an ‘add on’ service on the website. The only way we could accommodate a poliish change as a standalone appointment is if you’re willing to pay the price of a regular manicure. In this case, please book a regular manicure and note your preference for a polish change in the comments section at checkout.

Yes, we offer extended foot and hand massages in increments of 10 or 30 minutes. These are both listed as ‘add on’ options in the checkout flow.

 

If you’d prefer a foot or hand massage for longer than 30 minutes, you will be charged for each additional minute at a rate of $1/minute. Please call or email us to schedule: [insert phone number] or reservations@pierslaine.com.

We only offer regular or gel polish.
Yes, we offer nail art. This is listed as an ‘add on’ option in the checkout flow.
Our nail technicians will do their best to accommodate your preferences. Please share your preferred designs at the start of your appointment. We’re also currently working to develop our own lookbook of designs — stay tuned!
We use quick dry drops at the end of each appointment. Please allow roughly 10 minutes for your nails to dry.

We do not offer shoulder massages or wax treatments as our nail technicians are not licensed to provide these services. If you’re interested in seeing us offer these services in the future, reach out to hello@pierslaine.com and let us know!

We currently offer a selection of popular Essie and Zoya colors. If there’s a specific color you’d like us to have on hand for your appointment, please email us at reservations@pierslaine.com and we’ll do our best to accommodate. 

We always come to appointments with a wide variety of polishes from trusted name brands. If you want to ensure we have one of your favorites, please email us at reservations@pierslaine.com and we’ll do our best to make sure we have it. Please provide at least 72 hours notice before your appointment for these requests.

Yes, we’re honored that you’d consider us to be a part of your special day and we’re always here to help you look and feel your best. Please call or email us with details of your request: [insert phone number] or reservations@pierslaine.com.

Of course! Our services are for anyone who wants a manicure or pedicure. Prices are the same as listed on our site.
Yes, we offer services for children at a reduced rate. You’ll notice this in our checkout flow as an additional service.

Packages, Recurring Packages, Memberships, & Gifts

Our packages are opportunities for you to get discounts on our services. After you purchase a package, you should go through the normal booking process to book a service and you can apply credits during checkout. Our packages never expire, so you can use them at any time. Our packages also have the ability to auto-renew if you’d like.
Your packages will be saved to your profile. To see how many credits you have left, you can log in to your account and all information should be available.
Yes, you can share packages with family and friends. Look for associated accounts in your profile and add family or friends who can use part or all of your package.
At this time we unfortunately can’t accommodate this request, however, we’re constantly making improvements to our website functionality and will let you know when we have more flexibility.
We cannot combine promotions with packages at this time, as it’s a limitation of our booking software. We can, however, combine promotions with memberships.

Please give us a call at [insert phone number here] or email us at reservations@pierslaine.com if you wish to cancel a package. We will do our best to accommodate.

Our loyalty program is based on points. You will earn a number of points for each booking, and those points can be used to redeem free services in the future. Bookings made with pre- purchased packages count towards building your loyalty. To learn more about our loyalty program, see here.

You can gift any individual service, including add ons, as well as send gifts in a dollar increment of your choosing. However, we unfortunately cannot accommodate gifting packages at this time.
Yes, you can apply package credits to future appointments already booked. When you book an appointment, we take your credit card to hold the reservation, but we don’t charge it until after the service is rendered. When we go to charge the card on file, we will automatically recognize that you’ve purchased a package and we will apply those credits.
Tax will automatically be added to the package when you purchase it. You will receive a text message after each service is completed and at that time have the option to add gratuity.
‘The weekly manicure,’ ‘the biweekly manicure,’ ‘the monthly pedicure,’ and ‘mommy & me’ are what we call ‘recurring packages.’ Unlike a membership which has unlimited services, a recurring package has a defined set of services that auto renew for the specified period of time. This means that if you select ‘the weekly manicure,’ you will automatically be charged weekly for a manicure service until you cancel.
Yes, we recognize our customers like some flexibility, so we’ve allowed for unused appointments to automatically rollover.
At this time we unfortunately can’t accommodate this request, however, we’re constantly making improvements to our website functionality and will let you know when we have more flexibility.
The lifetime membership allows you to take advantage of unlimited services for a monthly fee. You can cancel at any time, no questions asked.
We cannot combine promotions with packages, including recurring packages. We can, however, combine promotions with memberships.
Your card will be charged the date you take out a membership with us, and monthly thereafter.

Please email us at reservations@pierslaine.com or call us at [insert phone number] to cancel your recurring package or membership at any time. There is no deadline to cancel.

We hope you love our membership and don’t want to cancel. In the event circumstances change and you wish to pause, we will prorate the membership for the time used.
Yes, memberships count towards loyalty rewards in the same way that packages and recurring packages count towards loyalty rewards. Our loyalty program is based on points. You will earn a number of points for each booking regardless of how you pay, and those points can be used to redeem free services in the future.
Unfortunately, we cannot gift memberships at this time. But you can gift services including add ons, or you can choose a dollar amount of your choice.
Tax will automatically be added to the membership when you purchase it. You will receive a text message after each service is completed and at that time have the option to add gratuity.

Billing / Payments

We accept all credit and debit cards. We do not accept Paypal, Venmo, cash, or check.
After your service is completed, you will receive a text message notification asking if you’d like to leave optional gratuity for your nail technician. This is at your discretion.
We use a software company called Vagaro for scheduling and booking. They are level 1 PCI compliant, which is the highest level of data security, on par with any bank website. They’ve been in business for 11 years and have not had a data breach due to their strong security measures. To learn more about this platform, visit: https://sales.vagaro.com/
Our travel fee includes a flat rate to cover the cost of gas, public transportation, and insurance.
We collect a 4.5% tax on all services.
We take your credit card number when you book a service to hold the reservation. We do not charge your credit card, however, until the service is completed.
We kindly ask that you do not tip your technician in cash. You will have the opportunity to tip on our website or app once the service has been completed.
You cannot split payment on multiple cards.

Safety

Ensuring the health and wellbeing of our community is of extreme importance to us. We’ve implemented a number of safety measures that are compliant with the latest CDC guidelines. Measures include the following:
  • We will send you a waiver that must be signed 24 hours prior to your appointment indicating that you are not experiencing any COVID-19 symptoms, that you have not tested positive for COVID-19 in the past two weeks, and you have not had exposure to anyone who has tested positive or is experiencing any COVID-19 symptoms.
  • The technician and client will be required to wear a mask for the entirety of the appointment.
  • The technician will wear single-use disposable gloves, bootie covers, a hair net, and a plastic cape for the duration of the appointment.
  • The technician and client will be washing their hands with soap and water for 20 seconds prior to the start of the appointment.
  • All non single use disposable tools will be placed in a UV hospital grade sterilization box. Personal phones should be sterilized as well. 
  • Hand sanitizer will be used to clean polish brushes at the beginning and end of every appointment.
  • Payment is contactless.
Yes, we will gladly accommodate your appointment outdoors if this is your preference. Please just make sure there is a flat surface or table where our technicians can complete the service.
We use single-use disposable tools at every touch point possible including nail files, buffers, cuticle pushers, and pedicure slippers. Tools that are not single-use include nail trimmers and cuticle cutters; for these tools we use hospital grade sterilization protocol in between each appointment.

General

We are currently servicing Manhattan, Brooklyn, Queens, Hoboken, and Jersey City. We will be expanding to Nassau County, Westchester County, The Hamptons, and Fairfield County next. If you don’t see your city or town listed and would like us to expand to your area, please drop us a note at hello@pierslaine.com.

We will meet you at your preferred location including hotels or outdoors. If outdoors, please make sure there is a hard flat surface or table to ensure we can properly complete the service. If you don’t have a portable table, let us know by emailing us at reservations@pierslaine.com and we’ll do our best to bring one.

Earn points for each service and receive discounts the more you use us. Read more about our loyalty program.

We work hard to make our customers happy. If for any reason we didn’t meet your expectations, please call [insert phone number] or email us at reservations@pierslaine.com.

We don’t yet have products available at this time, but we’re working hard to develop a line of beauty and wellness products that will be available for purchase during appointments and online. Let us know what you’d like us to offer: hello@pierslaine.com.

Our nail technicians will be utilizing public transportation or doing their best to find street parking. In the event they cannot use public transportation or find street parking, we will notify you and charge the card on file for valet.
We thought long and hard about this and decided to only offer manicures and pedicures. We’d rather be the best at one area than ‘ok’ at several and for now we’re laser focused on delivering a best in class experience for nails.
We will be in the Hamptons, Nassau County, Westchester County, and Fairfield County next. For questions or issues regarding your appointment, service, billing, or anything else on your mind, call us at:[phone number TBD]

We love hearing from you

contact us anytime, we’re here to help. hello@pierslaine.com

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