Let us help you!
Let us help you!
Please email our customer support team at email@example.com and we’ll manually adjust the appointment to include the additional requested services.
If your preferred date and time isn’t available, email us at firstname.lastname@example.org or give us a call at [insert number here] and we’ll manually add your name to our waitlist.
We know life gets busy and that unexpected commitments may arise. That’s why we won’t penalize you for cancellations made more than one day in advance. For cancellations more than one day in advance, you can do this directly in the platform. For same day cancellations, we kindly ask that you call [insert phone number] or email us at email@example.com to reschedule.
We work hard to ensure this doesn’t happen and that all nail technicians arrive at their scheduled appointments timely. In the event your nail technician doesn’t arrive, please call [insert phone number] or email us at firstname.lastname@example.org and we’ll do whatever it takes to reschedule and make it right.
To modify or reschedule an appointment, login to your account. Please note we can only accept modifications more than 24 hours before the start of your appointment. For same day modifications please please call [insert phone number] or email us at email@example.com
Unfortunately at this time we cannot accommodate only a polish change. In full transparency, a polish change costs too little to cover the travel time to the appointment, and we simply can’t make the economics work. It’s important that we treat our nail technicians well, and part of that is providing them with appropriate compensation. We hope you understand.
That said, we can accommodate a polish change if it’s an additional service on top of one of our regular priced services. In this case, we would charge $20 for the polish change. You can book this as an ‘add on’ service on the website. The only way we could accommodate a poliish change as a standalone appointment is if you’re willing to pay the price of a regular manicure. In this case, please book a regular manicure and note your preference for a polish change in the comments section at checkout.
Yes, we offer extended foot and hand massages in increments of 10 or 30 minutes. These are both listed as ‘add on’ options in the checkout flow.
If you’d prefer a foot or hand massage for longer than 30 minutes, you will be charged for each additional minute at a rate of $1/minute. Please call or email us to schedule: [insert phone number] or firstname.lastname@example.org.
We do not offer shoulder massages or wax treatments as our nail technicians are not licensed to provide these services. If you’re interested in seeing us offer these services in the future, reach out to email@example.com and let us know!
We always come to appointments with a wide variety of polishes from trusted name brands. If you want to ensure we have one of your favorites, please email us at firstname.lastname@example.org and we’ll do our best to make sure we have it. Please provide at least 72 hours notice before your appointment for these requests.
Yes, we’re honored that you’d consider us to be a part of your special day and we’re always here to help you look and feel your best. Please call or email us with details of your request: [insert phone number] or email@example.com.
Packages, Recurring Packages, Memberships, & Gifts
Please give us a call at [insert phone number here] or email us at firstname.lastname@example.org if you wish to cancel a package. We will do our best to accommodate.
Our loyalty program is based on points. You will earn a number of points for each booking, and those points can be used to redeem free services in the future. Bookings made with pre- purchased packages count towards building your loyalty. To learn more about our loyalty program, see here.
Please email us at email@example.com or call us at [insert phone number] to cancel your recurring package or membership at any time. There is no deadline to cancel.
Billing / Payments
- We will send you a waiver that must be signed 24 hours prior to your appointment indicating that you are not experiencing any COVID-19 symptoms, that you have not tested positive for COVID-19 in the past two weeks, and you have not had exposure to anyone who has tested positive or is experiencing any COVID-19 symptoms.
- The technician and client will be required to wear a mask for the entirety of the appointment.
- The technician will wear single-use disposable gloves, bootie covers, a hair net, and a plastic cape for the duration of the appointment.
- The technician and client will be washing their hands with soap and water for 20 seconds prior to the start of the appointment.
- All non single use disposable tools will be placed in a UV hospital grade sterilization box. Personal phones should be sterilized as well.
- Hand sanitizer will be used to clean polish brushes at the beginning and end of every appointment.
- Payment is contactless.
We are currently servicing Manhattan, Brooklyn, Queens, Hoboken, and Jersey City. We will be expanding to Nassau County, Westchester County, The Hamptons, and Fairfield County next. If you don’t see your city or town listed and would like us to expand to your area, please drop us a note at firstname.lastname@example.org.
Earn points for each service and receive discounts the more you use us. Read more about our loyalty program.
We work hard to make our customers happy. If for any reason we didn’t meet your expectations, please call [insert phone number] or email us at email@example.com.
We don’t yet have products available at this time, but we’re working hard to develop a line of beauty and wellness products that will be available for purchase during appointments and online. Let us know what you’d like us to offer: firstname.lastname@example.org.