Let us help you!
Scheduling
Manicures take about 25 minutes and pedicures about 40 minutes. You can expect a mani-pedi combo to take roughly an hour. It will be slightly longer for gel. Please allow about 10 minutes after your appointment ends for drying. Note the length of each appointment is listed next to the service during booking.
We’ve made it easy to book appointments through our website. If it’s easier to contact us directly, please email our customer support team at care@pierslaine.com.
To arrange a reservation for more than one person in your party, please book individual appointments back to back. In an abundance of caution during the Covid-19 pandemic, we are limiting the number of technicians on site.
We do not offer express services at this time. However, if you’re in a rush, please let us know and our technicians will do their best to complete the service in a more timely fashion. You can email us in advance at care@pierslaine.com or let us know when the technician arrives.
We will do our best to accommodate your request. Please email our customer support team at care@pierslaine.com or give us a call at (203) 275-7977.
If your preferred date and time isn’t available, email us at care@pierslaine.com or give us a call at (203) 275-7977 and we’ll manually add your name to our waitlist.
Yes, you will receive an email confirmation upon booking.
We know life gets busy and that unexpected commitments may arise. That’s why we won’t penalize you for cancellations made more than one day in advance. For cancellations, we kindly ask that you call (203) 275-7977 or email us at care@pierslaine.com to reschedule.
If your nail technician is running late to an appointment, we’ll contact you directly. We’ll soon have a feature where the technician will be able to notify you with their exact ETA based on their distance to your location. Stay tuned!
If you’re running late to an appointment, you can call us at (203) 275-7977 and we’ll notify the technician.
To modify or reschedule an appointment, please contact our customer support team at care@pierslaine.com.
Services
Yes, we offer extended foot and hand massages in increments of 10 or 30 minutes. These are both listed as ‘add on’ options in the checkout flow.
If you’d prefer a foot or hand massage for longer than 30 minutes, you will be charged for each additional minute at a rate of $1/minute. Please call or email us to schedule: (203) 275-7977 or care@pierslaine.com.
At this time, we only offer regular or gel polish. Please check back often for updates to our menu.
We do not offer wax treatments as our nail technicians are not licensed to provide these services. If you’re interested in seeing us offer these services in the future, reach out to hello@pierslaine.com and let us know!
We currently offer a selection of popular Essie colors. If there’s a specific color you’d like us to have on hand for your appointment, please email us at care@pierslaine.com and we’ll do our best to accommodate.
We always come to appointments with a wide variety of polishes.. If you want to ensure we have one of your favorites, please email us at care@pierslaine.com and we’ll do our best to accommodate. Please provide at least 72 hours notice before your appointment for these requests.
Yes, we’re honored that you’d consider us to be a part of your special day and we’re always here to help you look and feel your best. Please call or email us with details of your request: (203) 275-7977 or care@pierslaine.com.
Yes, we offer services for children at a reduced rate. Please contact us directly to schedule.
Billing / Payment
During booking, you have the option to leave a 10%, 15%, or 20% gratuity.
The safety of our customers is of utmost importance. We partner with a third-party provider, Stripe, to process all payments as we believe they provide the safest and best customer experience. For more on how Stripe keeps your info safe, read here.
Tax varies based on city and state. We follow all local laws.
We provide 100% of your gratuity directly to the nail technician (note we do not deduct the credit card processing fee from the amount they receive). We kindly ask that you do not tip your technician in cash in an effort to uphold record keeping and cleanliness standards.
At this time, we cannot split payment on multiple cards.
safety
Ensuring the health and wellbeing of our community is of extreme importance to us. We’ve implemented a number of safety measures that are compliant with the latest CDC guidelines. Measures include the following:
- We will send you a waiver that must be signed 24 hours prior to your appointment indicating that you are not experiencing any COVID-19 symptoms, that you have not tested positive for COVID-19 in the past two weeks, and you have not had exposure to anyone who has tested positive or is experiencing any COVID-19 symptoms.
- The technician and client will be required to wear a mask for the entirety of the appointment.
- The technician will wear single-use disposable gloves, bootie covers, a hair net, and a plastic cape for the duration of the appointment.
- The technician and client will be washing their hands with soap and water for 20 seconds prior to the start of the appointment.
- All non single use disposable tools will be placed in a UV hospital grade sterilization box. Personal phones should be sterilized as well.
- Hand sanitizer will be used to clean polish brushes at the beginning and end of every appointment.
- Payment is contactless.
We use single-use disposable tools at every touch point possible including nail files, buffers, cuticle pushers, and pedicure slippers. Tools that are not single-use include nail trimmers and cuticle cutters; for these tools we use a hospital grade sterilization protocol in between each appointment.
General
We are currently servicing select residential apartment buildings in Manhattan, Brooklyn, Queens, Hoboken, and Jersey City. If you’d like to see us in your building or city, please drop us a note at care@pierslaine.com.
We work hard to make our customers happy. If for any reason we didn’t meet your expectations, please call (203) 275-7977 or email us at care@pierslaine.com.
We don’t yet have products available at this time, but we’re working hard to develop a line of beauty and wellness products that will be available for purchase during appointments and online. Let us know what you’d like us to offer: hello@pierslaine.com.
We love hearing from you!
We’re here to help. Contact us any time: hello@pierslaine.com